Message from Mr. Dufresne, President and Chief Executive Officer, Retraite Québec

Dear clients,

In this period of uncertainty and upheaval in our daily lives, I wish to assure you that Retraite Québec has implemented all the measures necessary to ensure we maintain a fundamental element of our mission: that you receive all the payments to which you are entitled.

Given the current crisis, Retraite Québec has had to adapt, but our 2000 employees are devoted to offering you the best service possible. More than ever, our values, including our service‑orientated approach and commitment to excellence, are at the forefront of all actions we take.

Considering the current situation, you may experience longer waiting times when you call us or our processing times may be a little longer for new applications because we have had to change some of our procedures to adapt to security measures implemented by the government. Our number one goal is to see to the well-being of both you and our employees. Rest assured that our team is doing everything in its power to make sure files are processed as fast as possible. I wish to thank all our employees for their devotion.

Pensions and benefits

If you are already a Retraite Québec client, rest assured that your pension or benefits under our various program will be paid on the scheduled payment dates.

Frequently asked questions

Our priority is to continue offering you quality services, to keep you informed and accompany you during this period of concern.

We have therefore published Frequently Asked Questions online to explain how the exceptional measures implemented due to the COVID-19 pandemic may have repercussions on steps you have already taken with our agency.

How to contact us

In order to limit the spreading of COVID-19, we recommend more than ever that you use our online services. You can even send us your forms or documents easily using our Sending a document online service.

I realize that certain measures have changed the way you usually deal with our agency, but I am convinced that, by adopting these measures, we will help slow the spread of the virus.

Please take care.

René Dufresne
President and Chief Executive Officer

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