Our response times

Québec Pension Plan

Our normal response times are listed below. We are committed to doing our utmost to respond within the times indicated below when the initial information provided is sufficient to render a decision. We will notify you if we require additional information. Please note that the response times may be longer for more complex requests.

ServiceResponse timeDetails
Accessibility
Phone calls
Waiting time to speak to one of our employees
3 minutes 
Retirement pension under the Québec Pension Plan

Retirement pension
Application filed online


5 days
 
All application methods combined 40 days 
Surviving spouse's pension
All application methods combined
70 days 
Disability benefits150 days
  • The time is counted from when we receive both your application and your physician's report.
  • Disability benefits do not include the pension for a disabled person's child.

Public-sector pension plans

Our normal response times are listed below. We are committed to doing our utmost to respond within the times indicated below when the initial information provided is sufficient to render a decision. We will notify you if we require additional information. Please note that the response times shown exclude the periods during which we are waiting for you to send us necessary documents or information. In addition, the response times may be longer for more complex requests.

ServiceResponse timeDetails
Accessibility
Phone calls
Waiting time to speak to one of our employees
3 minutes 
Retirement pension under a public sector pension plan
Retirement pension*90 days or the month of retirement, whichever is later 
Benefits other than the retirement pension*90 daysThis includes refunds of contributions, transfers to a locked-in retirement account (LIRA) or life income fund (LIF), payment of the actuarial value of the retirement pension, and disability or terminal illness benefits.
Income continuityThe 15th day of the month following the month of retirement

Retraite Québec will make the first payment or send you an advance on the day indicated if, on the date of your retirement, you are employed in the public sector and your application for a retirement pension was received at least 20 days before the date of retirement.

Surviving spouse's pension*90 daysThe response time may be longer if you are a de facto (common law) spouse, because you will have to provide information to confirm your situation.
Statement of Participation45 days 
Pension estimate90 daysIf you can retire within 4 to 24 months.
Service buyback
Processing of retirement pension application90 days 
No retirement pension application being processed180 days 

*Retraite Québec will send you a letter to confirm the amount of benefits to which you are entitled.

Family allowance

Our normal response times are listed below. We are committed to doing our utmost to respond within the times indicated below when the initial information provided is sufficient to render a decision. We will notify you if we require additional information. Please note that the response times may be longer for more complex requests.

ServiceResponse timeDetails
Accessibility
Phone calls
Waiting time to speak to one of our employees
3 minutes 
Family allowance – Births in Québec40 daysThe time is counted from when the Registrar of Civil Status receives the information on the birth of your child and ends when Retraite Québec begins the payments.
Supplement for handicapped children120 daysThe time is counted from when we receive both your application and the health professional's report.

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