My Account

Change of Address

If your municipality has changed your address following a merger or standardization (city or street name, building number, postal code), you must provide us with your new address.

  • Use our online service if you have a clicSÉQUR account
    With your clicSÉQUR account This link will open in a new window. from the Québec government's identity authentication service, you can access our personalized Change of Address service. Please note that accounts that are inactive for more than 24 months are cancelled.
  • Contact us by telephone
    You can contact us during our office hours.

If your previous address was in Québec

If your previous address was elsewhere in Canada

  • Contact us by telephone
    You can contact us during our office hours.
  • Use our online service if you have a clicSÉQUR account
    With your clicSÉQUR account This link will open in a new window. from the Québec government's identity authentication service, you can access our personalized Change of Address service. Please note that accounts that are inactive for more than 24 months are cancelled.

If your previous address was outside Canada

  • Contact us by telephone
    You can contact us during our office hours.

If your former address was in Québec  

If your former address was elsewhere in Canada

  • Contact us by telephone
    You can contact us during our office hours.
  • Use our online service if you have a clicSÉQUR account
    With your clicSÉQUR account This link will open in a new window. from the Québec government's identity authentication service, you can access our personalized Change of Address service. Please note that accounts that are inactive for more than 24 months are cancelled.

If your former address was outside Canada

  • Contact us by telephone
    You can contact us during our office hours.

If your previous address was in Québec 

If your previous address was in another Canadian province

  • Contact us by telephone
    You can contact us during our office hours.
  • Use our online service if you have a clicSÉQUR account
    With your clicSÉQUR account This link will open in a new window. from the Québec government's identity authentication service, you can access our personalized Change of Address service. Please note that accounts that are inactive for more than 24 months are cancelled.

If your previous address was outside Canada

  • Contact us by telephone
    You can contact us during our office hours.

Has your banking information changed because you moved?

Use our online service to sign up for direct deposit or to change your banking information.

Note that...

If you receive family benefits, be sure to notify the Canada Revenue Agency This link will open in a new window. online or by telephone at 1 800 387-1194.

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