Bureau des plaintes et de l'amélioration des services

If you wish to submit a complaint regarding the quality of the services we offer related to public‑sector pension plans (RREGOP, PPMP, etc.), you can contact the bureau in the way that suits you better:

By mail

Bureau des plaintes et de l'amélioration des services
Retraite Québec
Case postale 5200
Québec (Québec)  G1K 7S9

By telephone

418 644‑3092 (Québec region)
1 855 642‑3092 (toll‑free)

By fax

418 644‑5050

By email

Bureau des plaintes et de l'amélioration des services

The team at the Bureau des plaintes et de l'amélioration des services will reply to your complaint within a maximum of 25 days. If this deadline cannot be met, he or she will inform you.

If you are not satisfied with a decision regarding Retraite Québec's programs, you can contest it and file an application for review.