How to reach us
General Information
We recommend that you use our online services or contact us:
- by telephone
- by email (No personal information can be sent by email and no request for changes to your file can be made by email).
Please note that most of our services are offered without you having to go out. Appointments in person are offered in some of our points of service for specific needs. You must call us to make an appointment. Thank you for your understanding.
- Change of address: inform Retraite Québec as soon as possible.
- Direct deposit: sign up to the service or change your banking information via My Account.
Do you need to send Retraite Québec a form, documentary proof, a medical report or any other document required to process your application?
Québec Pension Plan (QPP)
Retraite Québec
Case postale 5200
Québec (Québec) G1K 7S9
Public-sector pension plans (RREGOP,
PPMP, etc.)
Retraite Québec
Régimes de retraite du secteur public
Case postale 5500, succursale Terminus
Québec (Québec) G1K 0G9
Pension plans in the private, municipal and university sectors,
VRSPs,
LIRAs or
LIFs
Retraite Québec
Case postale 5300
Québec (Québec) G1K 0G4
Family Allowance
Retraite Québec
Case postale 7777
Québec (Québec) G1K 7T4
Benefit from a foreign country or certificate of coverage
Bureau des ententes de sécurité sociale
Retraite Québec
1055, boulevard René-Lévesque Est, 9e étage
Montréal (Québec) H2L 4S5
Notify us of a change in your situation or obtain information
To obtain information about your personal file
You can use the
My Account online service to, among other things, file and track an application for benefits or find out the amounts that you have received or will receive. You can also
call us during our office hours.
To file an application or request
Use our
online services or forms.
To obtain general information
Consult this
section of our website or contact us by
telephone or email.
To obtain information about your personal file
You can use the
My Account online service to, among other things, file and track an application for benefits or find out the amounts that you have received or will receive. You can also
call us during our office hours.
To file an application or request
Use an
online service or obtain a
form.
To obtain general information
Consult this
section of our website, or contact us by
telephone or email.
To obtain information about your personal file
Call us during office hours.
To file an application or request
Use an
online service or obtain a form.
To obtain general information
Consult this
section of our web site or contact us by
telephone or email.
Please contact your pension plan administrator for information concerning your personal data. Retraite Québec does not have access to that information.
For other information, consult the Supplemental Pension Plans section or contact us:
Locked-in retirement accounts (LIRAs) or life income funds (LIFs)
Contact the financial institution that manages the funds of your LIRA or LIF for information concerning your personal data. Retraite Québec does not have access to that information.
For other information, consult our LIRAs and LIFs section or contact us:
Voluntary retirement savings plans (VRSPs)
For information concerning:
- the authorization to administer VRSPs, consult the website of the Autorité des marchés financiers .
- the employer's obligation to offer a VRSP to eligible employees or the application of the Act respecting labour standards, consult the website of the Commission des normes, de l'équité, de la santé et de la sécurité du travail .
- your personal data, contact the administrator of your VRSP.
For other information, see our section on VRSPs or contact us:
Consult the section of our website that concerns social security agreements or contact the Bureau des ententes de sécurité sociale (BESS):
Filing a complaint or contesting a decision rendered by Retraite Québec
If you are you dissatisfied with an action or a service from Retraite Québec, you can file a complaint with the Bureau des plaintes et de l'amélioration des services.
Service Statement
File a complaint regarding the Québec Pension Plan (QPP), Family Allowance, public-sector pension plans (RREGOP, PPMP, etc.) or supplemental pension plans (SPPs).
Services for businesses and professionals
To file a complaint regarding a contract management process underway at Retraite Québec (French only).
If you are dissatisfied with a decision rendered with regard to one of Retraite Québec's programs, you may contest it.
Citizens may file an application for review concerning a decision regarding one of the following programs:
| Québec Pension Plan (QPP) | Application for review |
| Public-sector pension plans (RREGOP, PPMP, etc.) | Application for review |
| Family Allowance measure | Application for review |
If you are dissatisfied with a review decision in respect of those programs, you may contest it within set deadlines.
A contestation or an application for arbitration can be filed for the following programs:
| Québec Pension Plan (QPP) | Contesting a review decision |
| Public-sector pension plans (RREGOP, PPMP, etc.) | Application for arbitration |
| Family Allowance measure | Contesting a review decision |
| Supplemental pension plans (SPP), LIRAs and LIFs | Contesting a decision or an order |
Fraudulent communication and reporting
Retraite Québec may occasionally contact you by email, text message or telephone.
Retraite Québec does not request personal information by email or text message. The emails and text messages sent by Retraite Québec are mainly notifications informing you that a document has been uploaded to My Account or the information in your file has been updated. The notifications do not contain any clickable links or attachments.
If you receive a call, a member of our staff will never insist that you give them personal information.
Retraite Québec uses the telephone number 1 866 873-2113 to contact you during a regular telephone call follow-up or in the case of special situations.
Tips to follow
- If you did not ask anything from Retraite Québec and you receive a notification by email or text message informing you that a change has been made to your file, please consult My Account or contact us to verify your information and correct it, if needed.
- Do not reply to suspicious emails or text messages, and delete them.
- Do not respond to any call from Retraite Québec that seems suspicious. If in doubt, call us at one of the numbers listed in the How to reach us by telephone section on our website.
If your identity has been used fraudulently, consider contacting your local police department or the Sûreté du Québec to report fraud, extortion or a cybercrime.
You can also consult the Security and Privacy Policy section on our website. You will find information regarding the protection of your personal information.
If you would like to file a report, consult the Reporting a person or a situation web page. You can file a report anonymously.