Information used for technological or statistical purposes
Most of the information received from your computer does not make it possible to verify your identity. Such information is collected because of the technical requirements of Web-based services. Some information, such as a list of the pages visited on our Web site, are used for statistical purposes.
Privacy rules for email
No personal information is collected on our Web site without your consent.
We use the same privacy rules for email and for regular mail.
We do not reply by email to questions requiring the transmission of personal and confidential information. Instead, we will try to reach you by telephone to reply to your message or to follow up on your request.
You should never use email to send us personal information, especially your social insurance number. Contact us instead using our secure service.
Use of our online services
When you use our online services, we must verify your identity:
- to access your file and process your application or request
- to ensure the confidentiality of your information.
Consequently, we will temporarily redirect you to the Web site of a government partner responsible for confirming your identity using personal information that you provide.
Certain recognized security measures have also been put into place to ensure the secure transmission of your personal information.
Temporary storage of your personal information
Some of our online services let you leave the service before you have completed a transaction and store your information so that you can come back later and continue your application or simulation.
We will store your information in a secure manner for the period indicated. The next time you use the service by indentifying yourself, your information will be automatically shown on your computer. When you store information, your incomplete application or simulation is not processed in any way by Retraite Québec. The stored information:
- is not placed in your permanent file
- is only available to authorized employees
- will not be given to any other person.
Access to documents held by public bodies and the protection of personal information
Retraite Québec protects all the personal information that it receives from individuals, government departments and public agencies.
The personal information collected through our online services is required for the study of applications and requests. Failure to provide this information may result in a delay or a refusal to process an application.
Only authorized employees have access to your information, and it is only disclosed to other persons or agencies for verification in accordance with written agreements approved by the Commission d'accès à l'information du Québec .
Your information may also be used for research, assessment, analysis or survey purposes. However, except where provided for by law, it cannot be transmitted to or validated by other persons or agencies.
Rights guaranteed by law
The Act respecting Access to documents held by public bodies and the Protection of personal information gives you the right:
- to the privacy of your personal information
- to be informed of and to consult your personal information
- to have information corrected, if it is incomplete, inexact, ambiguous or if releasing it or keeping it on file is not authorized by the Act.
To exercise these rights, you can send a request, by regular mail or fax, to:
Bureau du responsable de l'accès à l'information
2600, boulevard Laurier, bureau 502
Québec (Québec) G1V 4T3
Fax: 418 659-8990
Links to other sites
Our site contains links to certain other agencies of the Gouvernement du Québec, the federal government and a few other private sources.
To find out more about access to information ...