Security and privacy policy

Retraite Québec protects the personal information that it receives from citizens, government departments and public agencies.

The personal information collected through our online services is required for the study of your applications. Failure to provide this information may result in a delay or a refusal to process an application. You have the right to access your personal information held by Retraite Québec or request that it correct it. For more information, visit the Access to information page.

Only authorized employees have access to your personal information, and it is only disclosed to government departments and public agencies for verification in accordance with written agreements approved by the Commission d'accès à l'information du Québec .

Your information may also be used for research, assessment, analysis or survey purposes. However, except where provided for by law, it cannot be transmitted to or validated by other persons or agencies.

Our responsibilities in the protection of your personal information

• Implementation of security measures in electronic transactions
• Authentication of your identity in our online services and in all our telephone conversations with you

Electronic correspondence is processed according to the same privacy rules as paper correspondence.

We do not reply by email to questions requiring the transmission of personal and confidential information. Instead, we will try to reach you by telephone to reply to you.

Never send contact or personal information by unencrypted email. If you have questions regarding your file, use our How to reach us form by email or contact us by telephone.        

You can leave certain online services and store your information so that you can come back later and continue your application or simulation.

We will store your information in a secure manner on the service used for the period indicated. The next time you log in to the online service by identifying yourself, your information will be automatically shown on your screen.

The saved information is not processed. It is entered in your file only when you send your application. It is not given to anyone.

Most of the information received from your computer does not make it possible to verify your identity. Such information is collected because of the technical requirements of web-based services. Some information, such as a list of the pages visited on our website, are used for statistical purposes.

We use cookies to make navigating our site easier, not to collect personal information about you. You can deactivate cookies in your browser at all times. However, doing so could deactivate some of the features on our website.

Retraite Québec's site contains links to certain other agencies of the Gouvernement du Québec, the federal government and a few other private agencies.

When you leave Retraite Québec's site, the exchange of information is no longer subject to Retraite Québec's privacy policy, but to the privacy policy of the site you are visiting, if any. Retraite Québec is not responsible for the links suggested to facilitate your search, nor do we approve the content of those other sites.

Scammers could contact you and you may see the name of Retraite Québec or another recognized organization on your call display.

Should that occur, know that our staff will not end the call if you express doubt as to the legitimacy of the caller and will not insist that you provide them with personal information.

Should you doubt the authenticity of a call:

• ask the caller to provide his or her telephone number so that you can return their call;
• consult the How to reach us section on our website;
• verify whether the number the caller gave you is a Retraite Québec number. Please note that the staff of Retraite Québec's client services may also try to contact you by telephone to follow up on a specific situation;
• if it is not a Retraite Québec number, call one of the telephone numbers in the How to reach us by telephone page on our website to verify whether the call originated from Retraite Québec.

Scammers try to extort personal information using false identities. They often pretend there is an emergency in an effort to provoke you to react quickly. They do not hesitate to use an official logo to add credibility to their scams.

Retraite Québec neither requests personal information by email nor sends text messages containing personal information.

If you receive a suspicious email or text message, or especially an email or text message asking you to provide personal information:

• do not reply
• do not open any attachments
• do not click any links
• delete it.

Some scammers are able to create a copy of our website, to which they will try to direct you through an email or text message.

If you have any doubts, you can enter the address of our official site yourself in your browser to avoid any such situation from occurring. You can also simply add the address to your favourites.

Also, be sure to check whether your connection to the site is secure and that you can see the following in the address bar of your browser:

• https:// and not http://
• a closed padlock .

• Use a recent version of a web browser.
• Install a recognized and up-to-date antivirus.
• Do not connect to unknown or suspicious networks.
• Do not install pirated software.
• Do a complete reinstallation of your computer if a virus or any other malicious element has compromised its security.

Never leave your device unattended once you have signed in. Sign out securely as soon as you have finished using the online service:

• Click Sign out.
• Close all the windows open in your browser.

• Avoid using your telephone number to subscribe to suspicious sites.
• Never send personal information such as your Social Insurance Number, date of birth or client number by email or text message.
• Be sure your postal address is up to date with all government departments and agencies to avoid having communications containing personal information fall into the hands of scammers who could attempt to use it for nefarious activities.
• Never disclose your clicSÉQUR username as you are the sole person responsible for any misuse of your account. Make sure that your username is different from any other username you use on other websites.
• Choose a secure password that is difficult to guess. Make sure it is different from any other ones you use on other websites and change it regularly.