Scammers try to extort personal information using false identities. They often pretend there is an emergency in an effort to provoke you to react quickly. They do not hesitate to use an official logo to add credibility to their scams.
Retraite Québec does not request personal information by email nor send text messages containing personal information.
If you receive a suspicious email or text message, especially asking you to provide personal information:
- do not reply;
- do not open any attachments;
- do not click on any links;
- delete it.
If you have any doubts about a communication we have sent you, ask yourself the following questions:
- Am I waiting for a communication from Retraite Québec?
- Does the situation seem too good to be true?
- Do I owe amounts to Retraite Québec or to a program administered by Retraite Québec?
- Am I being asked to provide information that Retraite Québec already has?
- Have I already provided my email address to Retraite Québec? If not, how did this person obtain it?
- Do I know
with certainty the identity of the person requesting my personal information?
If, after answering these questions, you still consider the communication you have received to be questionable, we advise you not to follow up on it.