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The protection of your personal information: a shared responsibility

Whenever you use our services, your contribution is important when it comes to the protection of your personal information: a responsibility you and Retraite Québec share in an effort to thwart any attempted fraud by malicious individuals.

Our responsibilities

We are taking the necessary steps to protect your personal information.

Electronic communications

We use up-to-date technologies and take the necessary precautions so that the personal information you send through our online services remains secure and rigorously protected:

  • We verify your identify before granting you access to services that contain your personal information. As such, we ensure that you are the sole person to have access to that information.
  • We ensure your information is encrypted when it is sent.
  • We interrupt your work session after more than 30 minutes of inactivity.

Verification of your identity

Online 

Your clicSÉQUR ID is key to our verification process:  

  • You will receive your clicSÉQUR ID once you have created your clicSÉQUR account. Please note that in order to obtain a clicSÉQUR ID, you are required to have filed an income tax return with Revenu Québec in recent years.

By telephone

  • We verify your identity in all telephone communications with you.

Your responsibilities

Despite our security measures and the up-to-date technology we use, your vigilance remains vital in protecting your personal information.

By telephone

Scammers could contact you and you may see the name of Retraite Québec or another recognized organization on your call display.

 Should that occur, know that our staff will not:

  • end the call if you express doubt as to the legitimacy of the caller
  • insist that you provide them with personal information.

Should you doubt the authenticity of a call:

  • ask the caller to provide his or her telephone number so that you can return their call
  • consult the How to reach us sectionon our website 
  • verify whether the number the caller gave you is a Retraite Québec number
  • if it is not a Retraite Québec number, call one of the telephone numbers in the How to reach us section on our website to verify whether the call originated from us.

Emails and text messages: Beware fraudulent messages

Scammers try to extort personal information using false identities. They often pretend there is an emergency in an effort to provoke you to react quickly. They do not hesitate to use an official logo to add credibility to their scams.

Retraite Québec neither requests personal information by email nor sends text messages containing personal information.

If you receive a suspicious email or text message, or especially an email or text message asking you to provide personal information:

  • do not reply
  • do not open any attachments
  • do not click any links
  • delete it.

Be sure you are navigating our official website

Some scammers are able to create a copy of our website, to which they will try to direct you through an email or text message.

If you have any doubts, you can enter the address of our official site yourself in your browser to avoid any such situation from occurring. You can also simply add the address to your favourites.

Also, be sure to check  whether your connection to the site is secure and that you can see the following in the address bar of your browser:

On your computer

  • Use a recent version of a web browser.
  • Install a recognized and up-to-date antivirus.
  • Do not connect to unknown or suspicious networks.
  • Do not install pirated software.
  • Do a complete reinstallation of your computer if a virus or any other malicious element has compromised its security.

Sign out from Retraite Québec correctly

Never leave your device unattended once you have signed in. Sign out securely as soon as you have finished using the online service:

  • Click Sign out This link will open in a new window..
  • Close all the windows open in your browser.

Additional precautions 

  • Avoid using your telephone number to subscribe to suspicious sites.
  • Never send personal information such as your Social Insurance Number, date of birth or client number by email or text message.
  • Be sure your postal address is up to date with all government departments and agencies to avoid having communications containing personal information fall into the hands of scammers who could attempt to use it for nefarious activities.
  • Never disclose your clicSÉQUR username as you are the sole person responsible for any misuse of your account. Make sure that your username is different from any other username you use on other websites.
  • Choose a secure password that is difficult to guess. Make sure it is different from any other ones you use on other websites and change it regularly.

Do you suspect you have been a victim of fraud?

Contact us quickly if:

  • you receive a suspicious communication
  • an individual has pretended to be a Retraite Québec employee
  • you suspect another individual is using or has used your clicSÉQUR ID.

By contacting us, you could avoid the fraudulent use of your identity.

It is also important to contact your municipal police service or the Sûreté du Québec to report any fraud, extortion or cybercrime.

This site is subject to Québec law. Any legal dispute related to the use of our online services will be heard by a competent court in the judicial district of Québec, province of Québec, Canada.

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