Bureau du commissaire aux plaintes et à l'amélioration des services

If you wish to submit a complaint regarding the quality of the services we offer related to public‑sector pension plans (RREGOP, PPMP, etc.), you can contact the bureau in the way that suits you better:

By mail

Bureau du commissaire aux plaintes et à l'amélioration des services
Retraite Québec
Case postale 5200
Québec (Québec)  G1K 7S9

By telephone

418 644‑3092 (Québec region)
1 855 642‑3092 (toll‑free)

By fax

418 644‑5050

By email

Bureau du commissaire aux plaintes et à l'amélioration des services

The team at the Bureau du commissaire aux plaintes et à l'amélioration des services will reply to your complaint within a maximum of 25 days. If this deadline cannot be met, he or she will inform you.

If you are not satisfied with a decision regarding Retraite Québec's programs, you can contest it and file an application for review.