Commissaire aux plaintes et à l'amélioration des services

The Commissaire aux plaintes et à l'amélioration des services ensures that any complaint received is dealt with in the client's best interest. It will confirm reception of your complaint within 2 working days following receipt and will respond within 25 days. If we cannot meet that time limit, we will contact you.

If you wish to make a complaint about the quality of our services, you can contact the Commissaire aux plaintes et à l'amélioration des services by the means of your choice:

By mail

Commissaire aux plaintes et à l'amélioration des services
Retraite Québec
Case postale 5200
Québec (Québec)  G1K 7S9

By telephone

418 644-3092 (Québec region)
1 855 642-3092 (toll free)

By fax

418 644-5050

By email

Commissaire aux plaintes et à l'amélioration des services

If you are dissatisfied with a decision rendered with regard to one of Retraite Québec's programs, you may contest it and file an application for review.

Top of page