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(Satisfaction of clients regarding telephone response times: a survey (2014); French only)
The survey, which was carried out for the second time since 2000, sought to measure the satisfaction of clients who are receiving benefits under the Québec Pension Plan or are receiving child assistance, regarding telephone response times. The measure, which was compared to the actual response time, highlights the maximum response time clients are willing to wait to ensure their satisfaction.
The results obtained contribute to the discussions concerning the commitments indicated in our Service Statement.
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