Retraite Québec​

Mesure annuelle de la satisfaction de la clientèle – Rapport 2021

(Annual survey to measure client satisfaction – 2021 report; French only)
This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement

Last update: October 2023.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Sondage Omnibus Expérience client – Rapport 2020

(Omnibus Client Experience Survey – 2020 Report; French only)

This report presents the results of an Omnibus survey that sought to find out the opinion of Retraite Québec's clients regarding client experience and information security. The objectives were to:

  • find out the rate of use of online services;
  • identify the clients' needs in terms of the follow-up of their files;
  • measure client confidence with regard to the protection of personal information.

Last update: November 2023.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Sondage sur le service en ligne Mon dossier – Rapport 2020

(Survey on the My Account online service – 2020 Report; French only)

This report presents the results of a survey intended to gather information on Project 522 – Digital client space, more specifically on the My Account online service. Ultimately, My Account will offer enhanced digital services that should improve client satisfaction. As data collection spanned over a period that included the integration of new features, this report presents distinct results depending on whether responses were collected before or after the integration.

Last update: November 2023.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Mesure annuelle de la satisfaction de la clientèle – Rapport 2020

(Annual survey to measure client satisfaction – 2020 report; French only)
This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.

Last update: October 2023.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Sondage 2020 sur la notoriété de Retraite Québec

(2020 survey on Retraite Québec's notoriety; French Only)
This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2019. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.

Last update: October 2023.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Mesure annuelle de la satisfaction de la clientèle – Rapport 2019

(Annual survey to measure client satisfaction – 2019 report; French only)

This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.

Last update: June 2020.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Sondage 2019 sur la notoriété de Retraite Québec

(2019 survey on Retraite Québec's notoriety; French Only)

This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2018. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.

Last update: June 2021.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Sondage 2018 sur la notoriété de Retraite Québec

(2018 survey on Retraite Québec's notoriety; French Only)

This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2017. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.

Last update: June 2021.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Mesure annuelle de la satisfaction de la clientèle – Rapport 2018

(Annual survey to measure client satisfaction – 2018 report; French only)

This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.

Last update: March 2019.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Groupes de discussion portant sur les attentes de la clientèle à l’égard des services de Retraite Québec – Rapport 2017

(Discussion groups on client expectations regarding Retraite Québec's services- 2017 report; French only)

This document gives the detailed results of discussion groups held in the spring of 2017 in order to highlight the expectations of the population regarding Retraite Québec's services.

Last update: September 2017.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Mesure annuelle de la satisfaction de la clientèle – Rapport 2017

(Annual survey to measure client satisfaction – 2017 report; French only)

This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.

Last update: September 2018.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

Mesure annuelle de la satisfaction de la clientèle – Rapport 2016

(Annual survey to measure client satisfaction – 2016 report; French only)

This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.

Last update: March 2019.

This PDF document may contain barriers to accessibility. You can obtain assistance by calling us.

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