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Retraite Québec

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Sondage Omnibus Expérience client – Rapport 2020

(Omnibus Client Experience Survey – 2020 Report; French only)

This report presents the results of an Omnibus survey that sought to find out the opinion of Retraite Québec's clients regarding client experience and information security. The objectives were to:

find out the rate of use of online services;
identify the clients' needs in terms of the follow-up of their files;
measure client confidence with regard to the protection of personal information.

Last update: November 2023.

download, 49 pages, 1,9 Mb

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