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Retraite Québec conducted a co-browsing pilot project. The purpose of this technology is to assist clients that are less familiar with the use of online services. It is also used as leverage to improve clients' digital skills so that they can use the service more independently. This report shows the advantages and inconveniences of that technology.
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(2022-2023 survey on Retraite Québec's notoriety; French Only) This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2022-2023. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.
(Survey conducted with individuals who have a subscription to Retraite Québec's e‑magazine– MAG Retraite Québec – 2022 report; French only)
With a focus on continuous improvement, Retraite Québec conducted a survey to find out the opinion of individuals who have a subscription to Retraite Québec's e‑magazine– MAG Retraite Québec on topics that are dealt with in the magazine and whether they meet their needs regarding information. This report provides the results obtained at the end of the survey.
(2021 survey on Retraite Québec's notoriety; French Only) This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2021. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.
(Survey on the My Account online service – 2022‑2023 report; French only)
The survey was conducted within the context of the P536 – Phase 2 digital client space among clients in all sectors of activity: Québec Pension Plan (QPP), Family Allowance and public-sector pension plans. It allowed Retraite Québec to measure client satisfaction regarding the improvements made to the My Account digital space.
(Survey on the My Account online service – 2020 Report; French only)
This report presents the results of a survey intended to gather information on Project 522 – Digital client space, more specifically on the My Account online service. Ultimately, My Account will offer enhanced digital services that should improve client satisfaction. As data collection spanned over a period that included the integration of new features, this report presents distinct results depending on whether responses were collected before or after the integration.
(Annual survey to measure client satisfaction – 2021 report; French only)This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement
(Annual survey to measure client satisfaction – 2020 report; French only)This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.
(2020 survey on Retraite Québec's notoriety; French Only)This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2019. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.
(Annual survey to measure client satisfaction – 2019 report; French only)
(2019 survey on Retraite Québec's notoriety; French Only)
This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2018. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.
(2018 survey on Retraite Québec's notoriety; French Only)
This survey (French only) allowed us to measure Retraite Québec's level of notoriety among citizens in 2017. Through this survey, their knowledge of the various programs administered by Retraite Québec as well as their communication preferences were evaluated. This report presents an analysis of the survey results and an overview of Retraite Québec's level of notoriety among the Québec population ages 18 to 80.
(Annual survey to measure client satisfaction – 2018 report; French only)
This annual survey measures the satisfaction of Québec Pension Plan, child assistance and public-sector plan beneficiaries with regard to commitments in Retraite Québec's Service Statement.
(Discussion groups on client expectations regarding Retraite Québec's services- 2017 report; French only)
This document gives the detailed results of discussion groups held in the spring of 2017 in order to highlight the expectations of the population regarding Retraite Québec's services.
(Annual survey to measure client satisfaction – 2017 report; French only)
(Annual survey to measure client satisfaction – 2016 report; French only)
(Omnibus Client Experience Survey – 2020 Report; French only)
This report presents the results of an Omnibus survey that sought to find out the opinion of Retraite Québec's clients regarding client experience and information security. The objectives were to: