Retraite Québec

Consultations à propos du projet pilote sur la conavigation comme moyen d’assister la clientèle dans son utilisation des services en ligne – Rapport 2022

(Consultations about the co‑browsing pilot project as a means to assist clients when using online services – 2022 report; French only)

Retraite Québec conducted a co-browsing pilot project. The purpose of this technology is to assist clients that are less familiar with the use of online services. It is also used as leverage to improve clients' digital skills so that they can use the service more independently. This report shows the advantages and inconveniences of that technology.

Last update: March 2024.

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