Retraite Québec

Sondage sur le service en ligne Mon dossier – Rapport 2020

(Survey on the My Account online service – 2020 Report; French only)

This report presents the results of a survey intended to gather information on Project 522 – Digital client space, more specifically on the My Account online service. Ultimately, My Account will offer enhanced digital services that should improve client satisfaction. As data collection spanned over a period that included the integration of new features, this report presents distinct results depending on whether responses were collected before or after the integration.

Last update: November 2023.

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