Québec Pension Plan

Satisfaction de la clientèle à l’égard du délai de réponse à une demande de rente d’invalidité

(Client Satisfaction Regarding the Response time for Disability Pension Applications; French Only)

This report presents the results of a survey conducted with individuals who applied for a disability pension for themselves or someone else, and for which the decision was issued in June, July, or August 2017. The purpose of the survey was to measure applicants' level of satisfaction, and to learn about their expectations regarding the processing time and how they were informed about the progress of their application. Special attention was paid to those who were compensated by the Ministère du Travail, de l'Emploi et de la Solidarité sociale or an insurance company to determine whether they have different requirements.

Last update: May 2021.

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