Québec Pension Plan

Sondage sur la satisfaction à l’égard du délai de réponse pour les demandes de rente de conjoint survivant à la Régie des rentes du Québec (2014)

(2014 survey on client satisfaction regarding the response time for surviving spouse's pension applications; French only)

This report gives the results of the survey carried out in May and June 2014 of people who had filed an application for a surviving spouse's pension under the Québec Pension Plan by mail or online on our Web site and who received an answer. The purpose of the survey was to assess their level of satisfaction and better understand our clients' expectation with regard to response times. The report also gives the results concerning why certain clients did not choose the option of filing their application online, the factors that could have lead them to filing online, as well as their degree of interest in receiving an electronic reply.

Last update: April 2015.

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